Privacy Policy

Introduction

We take your right to privacy and your personal data protection seriously and want you to feel comfortable using our web site. This Data Protection Notice deals with personally identifiable information (referred to as "Personal Data" below) that may be collected by us on our site. This Notice does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Please take time to read our Terms of Use.

1. Collection and Sources of Personal Data.

   Our registration process requires only a valid e-mail address and a unique user ID and password. For any subscription services, we may collect data relating to your bank account number(s), credit card details (including your card number and CVV / CVD number) and payment gateway details. Providing us with other information is at your option. Please take note that your user name, e-mail address, or other submissions that you make on this site may contain your real name or other personally identifiable information and, as a result, may appear on this site. Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. Information about how advertising may be served on this site (if at all) is set forth below.

   In addition to the Personal Data you provide to us directly, we may also collect your Personal Data from a variety of sources, and in various ways such as:-

   1. Through your access and use of the website, social media pages and other online and telephone services, including the customer call centre;
   2. During interactions and communications between you and our representatives and/or third parties;
   3. When you complete an application form, enquiry form, purchase order, questionnaire, competition or survey;
   4. When you provide feedback regarding our products, services or website;
   5. When you participate in our offers and promotions;
   6. From third parties such as our authorized third party service providers.

2. Use of Personal Data.

   We may use your Personal Data to customize and improve your user experience on this site. We will make efforts so that your Personal Data will not be provided to third parties unless (i) provided for otherwise in this Notice; (ii) we obtain your consent, such as when you choose to opt-in or opt-out to the sharing of Personal Data; (iii) a service provided on our site requires the interaction with or is provided by a third party, by way of example an Application Service Provider or Payment Gateway Service Provider or to process payment transactions; (iv) pursuant to legal process or law enforcement; (v) we find that your use of this site violates our this Notice, Terms of Service, other usage guidelines or as deemed reasonably necessary by us to protect our legal rights and/or property; (vi) this site is purchased by a third party whereby that third party will be able to use the Personal Data in the same manner as we can as set forth in this Notice; (vii) for internal administrative purposes such as auditing, to conduct audit and investigations, and manage risks and crises; (viii) for internal and external investigation, for purposes of detection, prevention and prosecution of crime; (ix) to enforce or defend our or our affiliates’ legal rights, interests or property and/or to obtain legal advice; or (x) to comply with our obligations under law whether within or outside Malaysia (“the Purposes”). In the event you choose to use links that appear on our site to visit other web sites, you are advised to read the privacy policies or data protection notices that appear on those sites.

3. Marketing and Promotional Purposes

   Unless you have indicated otherwise, we may also use and process your Personal Data for marketing and advertising purposes such as to send you communication regarding our and/or our affiliated companies latest offers, promotions, products or services such as newsletters or flyers by way of e-mail, post, phone calls and social media platforms (“Marketing Purposes”).

   If you do not consent to us processing your Personal Data for the Marketing Purposes, please unsubscribe or make such indication by way of the “opt-out” check box (as the case may be).

4. Cookies

   Like many web sites, we set and use cookies to enhance your user experience, such as retaining your personal settings. Advertisements may appear on our web site and, if so, may set and access cookies on your computer and is subject to the privacy policies or data protection notices of those parties providing the advertisement. However, the companies serving the advertising do not have access to our cookies. These companies usually use non-personally identifiable or anonymous codes to obtain information about your visits to our site.

5. Disclosure and Transfer of Personal Data

   Your Personal Data may be transferred to, stored, used and processed in a jurisdiction other than Malaysia, such as in the following circumstances:

   1. where our administrative functions are being performed outside of Malaysia;
   2. where our or our service providers’ servers or back-up servers are located outside of Malaysia;
   3. where personal information is required to be disclosed to various law enforcement agencies outside of Malaysia;
   4. where our service providers, contractors, agents or partners are located outside of Malaysia;

   and you understand and consent to the transfer of your Personal Data out of Malaysia as described herein.

   Your Personal Data may be transferred, accessed or disclosed to third parties for the Purposes or for Marketing Purposes. Further, we may engage other companies, service providers or individuals to perform functions on our behalf, and consequently may provide access to or disclose your Personal Data to such service providers or third parties. The third parties referred to in this section include (without limitation):

   1. Our professional advisors, including legal advisors, auditors, accountants and consultants;
   2. service providers such as our information technology (IT) service provider;
   3. Our social media agency; and
   4. regulatory and governmental authorities within and outside Malaysia, in order to comply with statutory and government requirements.

   Your Personal Data may also be shared in connection with a corporate transaction involving us, such as an incorporation, sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of winding-up or bankruptcy.

6. Children.

   We do not allow persons who are ages eighteen or younger to become members of this site. For more information, please contact our webmaster. As a parent or legal guardian, please do not allow the minor (individuals under 18 years of age) under your care to submit Personal Data to us. In the event that such Personal Data is provided to us, you hereby consent to the processing of the minor’s Personal Data as his/her parent or legal guardian and personally accept and agree to be bound by this Notice and take responsibility for his or her actions.

7. Changes to this Notice.

   We shall have the right to modify, update or amend the terms of this Notice at any time by placing the updated Notice on www.lelongexpert.com.my. By continuing to communicate with us or use our services following the modifications, updates or amendments to this Notice, such actions shall signify your acceptance of such modifications, updates or amendments.

8. No guarantees.

   While this Notice states our standards for maintenance of Personal Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Personal Data.

9. Acknowledgement of Consent and Contact Information.

   By communicating or engaging with us, or using our services, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing and transfer of your Personal Data by us as described in this Notice. If you have any questions about this Notice or our web site, please feel free to contact our webmaster.